Privacy policy

This explains what we collect when you book with HouseTech Care, why, and what we do with it.

What we collect

Your name, mobile number and service address, because a technician cannot reach you without them. Optionally the note you write about the problem. If you press “Use my current location” on a booking or enquiry form, we save that point with your request and show it to the technician who comes, so they can find your door; nothing is read from your location unless you press it, and the site also uses it — without storing it — to offer you the right city. We record the internet address your request came from, and to tell roughly which town it belongs to we ask a lookup service about the network it sits on, never your full address. The same lookup runs when you first arrive, so the front page can open on the city you are in — you can change it from the city switcher — and nothing about that visit is kept.

What stays in your browser

Your selected city, your booking list and your saved address are stored in your own browser and never leave it until you submit a booking request. Clearing your browser data removes them.

How we watch the site being used

We use Microsoft Clarity to see which pages people open, where they tap and how far they scroll, including a replay of a visit as a moving picture of the page. Anything typed into a booking or enquiry form is masked in that replay before it leaves your browser; your name, number and address reach us only when you press the button to send them. Clarity sets a cookie to tell one visit from the next, and it is not loaded on the page that shows you your own booking. Microsoft’s own notice is at clarity.microsoft.com.

Messages you send us on WhatsApp

When you message our WhatsApp number, the message, your number and your WhatsApp name reach us through WhatsApp’s business service and are kept with your enquiry, so that whoever replies can see what was said. The message goes to the person who looks after your city. We reply through the same number; we do not add you to a broadcast list, and sending STOP ends any automatic replies. Conversations are deleted after two years.

How we use it

To call you back, confirm a slot, send the right technician, and follow up on the work. We do not sell your details and we do not pass them to anyone who is not working on your job.

How long we keep it

Booking records are kept for our own service history so we know what was done last time on your appliance. Ask us and we will delete yours.

Your rights

Write to [email protected] to see what we hold about you, correct it, or have it deleted. You can withdraw location permission at any time in your browser settings and still use the site by picking a city manually.