Cancellation and refunds
In short
You pay after the work, not before. HouseTech Care takes no money online today, so there is
nothing to refund — and cancelling costs you nothing as long as you tell us before the
appointment.
A booking you made through us
Booking a salon or any other partner through this site is free. You pay that shop
directly, after your appointment, at the rates shown on their page.
- To cancel: open the booking link we gave you and press Cancel this
booking. You can do it any time before the appointment. - Please cancel rather than simply not turning up. The chair was held for
you and somebody else could have had it. - If the shop cancels, you owe nothing. Tell us and we will help you find
another nearby.
Our own repair and service visits
- No advance is taken. You pay when the work is done.
- Cancel by phone or WhatsApp any time before the technician reaches you — there is
nothing to pay. - If the technician has already reached your address and the work is then called off, the
visiting charge for your city may apply. That figure is shown on the service page before you
book, and never appears for the first time on a bill. - If we cancel, or cannot come when we said we would, you pay nothing.
Cooks, maids and other placements
Placement fees, the replacement period and what happens if an arrangement does not work
out are explained before you pay anything, and are written into your placement agreement.
Ask us for it in writing before you decide; we would rather answer ten questions than have
one misunderstanding.
Work you have taken by the month
Some work on this site is arranged by the month rather than by the appointment — a cook
who comes three times a day, a maid every morning. You always meet them on one visit first,
and that visit is booked like any other.
- Before the first visit you can cancel from your own plan link, free, and
the times you had chosen go back to whoever wants them. - After the first visit, start the month only if you are happy. Nothing is
owed for deciding not to. - Once a month has begun, you pay the cook or maid directly, as you agree
between yourselves. To stop, tell them and end the arrangement from your plan link. - Please give them notice. Somebody has kept those hours of their day free
for you and has been turning other households away to do it.
When we start taking a small advance online
We are preparing to take a small advance at the time of booking, so that a slot held for
you is a slot somebody meant to use. It is not being taken yet. When it starts, these are
the rules:
- Cancel more than two hours before the appointment and the advance is
returned in full. - Cancel later, or do not turn up, and the advance is not returned — the
shop kept the time free and turned other work away. - If the shop cancels, cannot do the work, or is closed when you arrive,
you get the whole advance back, whatever the notice. - Refunds go back to the card, UPI account or bank account the money came from. We send
them the same working day; the bank usually takes five to seven working days after that.
If the work was not what you expected
Tell us within two days. We will speak to the shop and, where it can be put right, arrange
for it to be put right. We cannot refund money we never held — you paid the shop directly —
but a partner who leaves customers unhappy does not stay listed with us for long.
Talking to a person
Ring +91 92708 07381, message the same number on WhatsApp, or write to info@housetechcare.com. Someone answers between 8 in the morning and 8 at night, every day.
This page was last changed when it says at the foot of it. Anything agreed with you in
writing stands above what is written here.